Crypto Scanner · Support
How can we help?
Browse common questions below or reach out directly — we typically reply within one business day.
Frequently asked questions
How do I set a price alert?
Go to the Alerts page from the sidebar, tap "New Alert", pick a coin and exchange, set your target price, and save. You'll get an email the moment it's triggered.
Which exchanges does CryptoScanner support?
We currently track live fee and price data from Binance, Coinbase, Kraken, and Bybit. More exchanges are coming soon.
Why am I not receiving alert emails?
Check your spam folder first. Make sure the email address on your account is correct under Profile → Settings. If the issue persists, contact us at support@gurz.com.
How do I upgrade to Pro?
Go to the Pricing page or click "Upgrade to Pro" in the sidebar. Pro unlocks unlimited alerts and AI Insights.
How do I cancel my Pro subscription?
Go to Profile → Settings → Billing and click "Cancel subscription". You keep Pro access until the end of your billing period.
How do I delete my account?
Visit our account deletion page for step-by-step instructions, or email support@gurz.com with the subject "Crypto Scanner account deletion request". Account deletion page
Is my data secure?
Yes. Passwords are hashed and never stored in plain text. We don't store any exchange API keys or wallet addresses. See our Privacy Policy for full details. Privacy Policy
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